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FAQ

Frequently Asked Questions

WHERE DO YOU SOURCE YOUR TEAS?

We source our houjicha and matcha directly from Japan. For our other selections, please refer to each product page!

WHAT IS YOUR RETURN POLICY?

Unfortunately, at this time, we do not accept any returns. Please reach out to us directly by email dearteaco@gmail.com if you have specific questions or concerns.

DO YOU OFFER FREE SHIPPING?

We currently offer free shipping for orders $75 and over for US continental customers. 

 

All orders $75+ are shipped for free using USPS Ground Advantage with an estimated delivery time of 3-5 business days once shipped.

 

We also offer USPS Priority Mail as another shipping method with an estimated delivery time of 2-3 business days for customers who would like to purchase for a more expedited delivery time frame.

All orders under $75 are shipped in one of the following methods depending on what the customer chooses at checkout:

 -USPS Ground Advantage with an estimated delivery time of 3-5 business days once shipped

 -USPS Priority Mail with an estimated delivery time of 2-3 business days once shipped

WHAT IF I HAVE ANY QUESTIONS OR CONCERNS?

Please email us at dearteaco@gmail.com if you have specific questions or concerns.

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